We want you to be completely satisfied with your purchase.
- Order Cancellation
- Orders can be cancelled before dispatch.
- Once shipped, cancellation is not possible — but returns may be allowed based on product type.
- Return Eligibility
A return is accepted if:
- Wrong product delivered
- Damaged product received
- Defective item
- Missing accessories
Returns NOT accepted for:
- Used products
- Opened hygiene items (Personal Care, Health items)
- Items without original packaging
- Custom or personalized products
- Return Window
- Returns must be requested within 2 days of delivery.
- Damaged products must be reported within 48 hours with proof (images/video).
- Refund Process
Refunds are issued as:
- Original payment method, or
- Store Wallet credit (if preferred)
Refund processing time:
- 3–7 business days after product inspection
- Replacement
If a replacement is available, we will send it after pickup of the original item.
- Non-Refundable Items
- Final sale items
- Discounted/clearance products
- Personal care hygiene products
For refund queries: support@haappybox.com